In the retail industry, unexpected call volume spikes can occur at any time. Even staffing for anticipated seasonal increases can prove difficult. Worse yet, other less predictable increases in call volumes from events such as power outages, product issues, unanticipated staff shortages and severe weather conditions can seriously impact the ability to satisfy both internal customer service level goals and caller good will, and to effectively manage costs.
The uses of IVR within the retail industry are wide and varied. On the customer-facing end, they can include lines for store locators and gift card management. Keep your employees happy by providing IVR solutions for HR applications, and employee notifications.
NuVoxx has developed several solution components, which can be used individually or together.