NuVoxx is a Canadian, Toronto-based organization, with over two decades of experience in Interactive Voice Response development and hosting.
When your business is focused on customer experiences, one of the important stats you track is FCR (First Contact or Call Resolution) rates. A major issue when it comes to
IVR systems are meant to direct calls to the correct agent or option, the first time, and optimize large call volumes. They are also effective in reducing customer frustration by
One thing we can probably agree on is that 99% of your customers have mobile phones, and they check them regularly just as you do. According to RescueTime, we spend
To elaborate on a common misconception about the CRTC ADAD (pre-recorded messaging, voice broadcasting, blasting, robo-calling) rules for solicitation (sales) type calls: Existing Business Relationship (EBR) is NOT sufficient to enable an
When you think “cloud contact centre”, think a program or platform that is hosted on an internet server (just like how Google or Microsoft host our emails on their platforms)
Are you ready for that anticipated holiday season in which you know call volumes are going to spike to record-setting numbers? We know these times can be stressful, for you,