NuVoxx is a Canadian, Toronto-based organization, with over two decades of experience in Interactive Voice Response development and hosting.
Your organization has taken the right step to offer another channel like Web Chat to offer full support through. They should be able to interact on this channel to get
One thing that all large and thriving brands have in common is excellent customer service. They are masters at recognizing, and meeting and even exceeding the expectations that customers have.
Managing a contact centre is far from straight forward and definitely not easy, but it is rewarding when done right. The contact centre manager’s main objective should be to ensure
When your business is focused on customer experiences, one of the important stats you track is FCR (First Contact or Call Resolution) rates. A major issue when it comes to
IVR systems are meant to direct calls to the correct agent or option, the first time, and optimize large call volumes. They are also effective in reducing customer frustration by
One thing we can probably agree on is that 99% of your customers have mobile phones, and they check them regularly just as you do. According to RescueTime, we spend