NuVoxx Blogs

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SMS Callback and Its Impact on Customer Experiences

SMS Callback, in a nutshell, allows your customers to text a designated number and when they do so, it notifies one of your agents to give that customer a call when they’re free. What are the benefits of having this SMS Callback, and how can you use it?

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7 Tips to Further Motivate Your Agents

Keeping your team’s energy and morale high is crucial for a productive and positive team. When your agents are happy, your customers are happy and satisfied with your support. Let’s explore some ways to keep your team motivated.

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