SMS Callback

Eliminate customer queueing with SMS Callback.

With the increased use of mobile phones and tablets, there is simply no need to keep your customers waiting in line to speak to a representative. Connect your customer with an available agent quickly, by having the customer text a simple one-word message. For more specific requests, set up multiple keywords that connect your customer to different business functions.

Uses for SMS Callback include
  • Marketing street campaigns in which customers send a message to receive a call with more information.
  • SMS Blasts that require a text reply to speak to a live agent.
  • Multiple keywords such as “refill prescription” or “technical support” to be instantly connected to the correct department.
  • Place a number for customers to text for phone support on your website.

Contact us to find out more about how we can help your organization benefit from Voice Blasting.

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