Customer Satisfaction Surveys

Keep your customers coming back.

NuVoxx’s on-demand telephone customer satisfaction survey (CSAT) service captures valuable, first-hand feedback from your customers and clients after every interaction. Find out whether your customers received appropriate help from support teams, were satisfied with your product/service, and more. CSAT surveys improve customer retention, maximize long-term loyalty and minimize customer churn, allowing your business to live up to its full potential.

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Outbound CSAT Survey

Follow up on any or all service interactions with customers with touch tone or voice message responses.

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Inbound CSAT Survey

Provide a toll-free customer survey number for your customers to call in to at their convenience

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Transferred CSAT Survey

For instant customer feedback following interactions with your contact centre, transfer to a survey at the end of the call.

Benefits
  • Identify areas of success and challenges in your business.
  • Respond proactively to real time dissatisfied customer feedback and take immediate action to resolve serious complaints.
  • Track your organization’s Net Promoter Score (NPS).
  • Improve performance management by comparing and measuring feedback on different service teams.
  • Track and analyze specific data to recognize top performers and help under-performers succeed.
Features
  • Robust IVR (integrated voice response) service technology.
  • Professional scripting and recording of customer satisfaction surveys.
  • Real time alerting for extremely dissatisfied customers
  • Transcripts of recorded surveys for easy management review.
  • Flexible pay as you go pricing – send as many or as few calls as you want!
  • Detailed online reporting with wav files attached.
  • Easy set up in less than one week.

Contact us to arrange your first “customer satisfaction survey” or for more information.

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