Over the years, NuVoxx has developed and hosted a significant number of IVR applications to automate and optimize various processes and workflows. Be it front-end IVR, call routing services, product recalls, event cancellations or regulatory notices, we have developed applications for inbound, outbound and SMS channels. This experience and consultative approach to IVR design puts us ahead of our competition.
There have been many instances where NuVoxx was contacted to quickly send out a telephone broadcast or to put up an informational IVR for our clients’ customers, staff or media. We have successfully met and exceeded our clients’ expectations in situations where time is of essence and minutes count – to launch an emergency notification, event cancellation or outage alert. NuVoxx prides itself on being able to provide these and other services on short timelines. Our 24×7 Support model ensures that we are there when our clients need us.
Reliable & Secure
Our facilities are located in two geographically dispersed world-class data centers with multiple redundant power, data and carrier connections. We handle front-end Interactive Voice Response applications for a number of large contact centers, both internal and outsourced. Our services are configured to automatically failover in case of an outage at one of the sites. Within each site, the services are distributed among a number of servers ensuring redundancy at all levels of NuVoxx infrastructure.
Whether it is 10,000 or 100,000 calls per hour, NuVoxx is capable of scaling up to handle all your inbound IVR calls and outbound phone notifications -in the timeframe you require. Our close relationship with several carriers and specifically with our sister company Star Telecom and their Canadian SIP Trunking services enables us to scale up our IVR and telecom resources beyond what most other hosted IVR service providers are capable of.
Cost Effective & Add Value
NuVoxx has always put an emphasis on providing value, but more than the value we provide through our services, there is the indirect savings and revenue we create by being consultative in our approach to IVR design and understanding your end-to-end customer interaction and organizational business goals.