One thing we can probably agree on is that 99% of your customers have mobile phones, and they check them regularly just as you do. According to RescueTime, we spend
To elaborate on a common misconception about the CRTC ADAD (pre-recorded messaging, voice broadcasting, blasting, robo-calling) rules for solicitation (sales) type calls: Existing Business Relationship (EBR) is NOT sufficient to enable an
When you think “cloud contact center”, think a program or platform that is hosted on an internet server (just like how Google or Microsoft host our emails on their platforms)
Are you ready for the holiday season in which you know call volumes are going to spike? We know these times can be stressful, for you, your agents, and your
