Self-Service IVR

Let your customers handle simple operations without the use of an agent.

Well-scripted IVR, tailored around customer self-service, can be beneficial for your customers, your agents, and your bottom line. Self-service IVR provides around the clock support to your customers, from peak queue hours to holidays. Frequent calls for simple requests take up agent time and can often be monotonous. By allowing customers to handle certain requests, you give your agents the opportunity to take care of the more complex and interesting calls.

Self Service IVR@2x
Features
  • Automated routing to individuals and departments based on menu selection.
  • 24/7 support for message-based queries, such as account details, booking information, etc.
  • Use call data and analytics to modify and improve self-service options.
Benefits
  • Reduce queues by clearing up agent phone lines.
  • Lower overall costs by cutting live agent support calls for common inquiries.
  • Keep your agents happy by removing repetitive, monotonous tasks.
  • Improve customer satisfaction with a well-scripted service that quickly provides them with the answers they’re looking for.

Contact us to find out more about how we can help your organization benefit from Self-Service IVR.

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