Outage IVR

When the power goes out, have a plan in place to keep your customers satisfied.

Specific to the Utility industry, Outage IVR is important for keeping your customers notified, informed and satisfied. When the power goes out, Utility companies see a large spike in calls from concerned homeowners, often looking to know when their power will be back on. By setting up an automated notification system, whether by SMS Blast, Voice Blast or pre-recorded message, you can keep your phone lines operational until the power goes back on.

Outage IVR@2x
  • Reduces calls to contact centre, clearing up phone lines and lowering Telecom charges.
  • Increases customer satisfaction.
  • Customizable messaging allows you to give real-time updates to your customers.

Contact us to find out more about how we can help your organization benefit from Outage IVR.

Contact Us