Our NC3 platform levels the playing field by enabling any size contact centre to access leading edge technology without the prohibitive capital expenditure. To learn more, or request a demo, please visit us at https://www.nc3.ca
NC3
Features. Functionality. Hosted.
NuVoxx Cloud Based Contact Centre is our cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.
It works in conjunction with your existing telephone infrastructure whether it be a hosted or on-premise PBX, landline, mobile phone or softphone. The NC3 application is web-based and operates in virtually any browser.
The platform allows agents and management staff to login to an online portal from anywhere in the world allowing organizations the benefit of having home agents; using the service as a BC/DR environment; offshoring agents; operating in an office, or any combination of these scenarios. NuVoxx Cloud Based Contact Centre also allows dispersed agents to share a single or multiple inbound, outbound, chat and email queues, thereby improving efficiencies and customer experience.
Benefits
- No infrastructure to deploy or manage
- Improved Customer Experience
- Ability to scale up (and down) as needed
- No dropped calls or busy tones
- 24x7 self-service
- Leading edge features and functionality
- Shortened training window
- Evolving platform
- Lower Cost of Ownership
Features
- Inbound, Outbound, Email, Chat, SMS
- Flexible use scenarios (e.g. home, office, DRP/BCP)
- Real-time reporting and 100% call recording
- Scalability
- 100% Uptime
- Queue Callback, Customer Surveys
- Powerful IVR engine
- Pay-per-use model
- Easy to use
