Look-Ahead Routing

Have your system evaluate routing conditions before transfering to a contact centre.

Look-ahead Routing uses our advanced SIP Trunking services to improve your overall ability to handle large call volumes. Look-ahead Routing gives your system the ability to evaluate phone line circumstances before placing a call in a specific queue. It is critical for not congesting primary queues, and improves customer experience by optimizing call delivery.

Look-ahead Call Routing@2x
Benefits
  • Automatic call routing allows you to focus on managing your organization, instead of monitoring for potential technical issues.
  • Is a stress-free solution in case of volume spikes or outages.
  • Allows for the use of all available resources (agents, phone lines).
  • Keeps your system from overflowing / crashing.
  • Improves customer satisfaction through shorter queue times.

Contact us to find out more about how we can help your organization benefit from Look-ahead Routing.

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