Disaster Recovery Planning and Business Continuity Planning are important to ensure your business runs smoothly. Having set procedures to follow will guarantee that your customers receive a high level of service, even in adverse conditions. Whether it is a power outage or natural disaster, our IVR solutions will help your business resume regular operations as quickly as possible.
When call centres go down, our service automatically routes incoming calls to employees working in remote sites or from home, minimizing the risk of downtime. Hosted IVR eliminates the need for on-site servers. By storing your data in the cloud, we remove the risk of losing data due to physical circumstances.