Category: Call Centre Management

The Real Impact of Long Wait Times & Poor CX

“I wouldn’t have purchased from them if I knew their service was this bad”. You’ve probably heard a friend say that before, a family member, or even yourself! As a customer service professional, this is undoubtedly the last thing you’d want to hear your customers say. Customers don’t want quality andĀ fast service, they expect it, and they’re willing to go across the street to another vendor if they don’t get it, how can you blame them?

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What Are Call Dispositions & How Can They Help?

Whether you are managing a contact center or call center, it’s crucial to be informed on key data to help achieve goals of better CX in a contact center or better ROI in a call center. One simple method for keeping track of performance is utilizing Call Dispositions. What are Call Dispositions?

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