The Real Impact of Long Wait Times & Poor CX
“I wouldn’t have purchased from them if I knew their service was this bad”. You’ve probably heard a friend say that before, a family member, or even yourself! As a customer service professional, this is undoubtedly the last thing you’d want to hear your customers say. Customers don’t want quality and fast service, they expect it, and they’re willing to go across the street to another vendor if they don’t get it, how can you blame them?
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