Whether you are managing a contact centre or call centre, it’s crucial to be informed on key data to help achieve goals of better CX in a contact centre or better ROI in a call centre. One simple method for keeping track of performance is utilizing Call Dispositions. What are Call Dispositions?
Keeping your team’s energy and morale high is crucial for a productive and positive team. When your agents are happy, your customers are happy and satisfied with your support. Let’s explore some ways to keep your team motivated.