Cloud Contact Centre & IVR Solutions — Canada
NuVoxx delivers hosted IVR, cloud contact centre, SIP trunking, and AI voice automation that help Canadian businesses communicate smarter and cut telecom costs — since 2002.
What We Offer
From inbound IVR to outbound campaigns, Nuvoxx provides the full stack of hosted communications technology your business needs to automate, engage, and scale.
Deploy hosted, self-service IVR systems that guide callers efficiently — reducing agent load and improving customer experience around the clock.
A fully hosted contact centre platform with intelligent routing, real-time dashboards, and seamless CRM integration — no hardware required.
Proactively reach customers at scale with automated outbound voice campaigns — appointment reminders, alerts, surveys, and collection notices.
Dramatically cut no-shows with automated voice and multi-channel reminders. Patients and customers confirm, cancel, or reschedule without agent involvement.
Capture real-time feedback immediately post-interaction using automated voice surveys. Get the data you need to improve service quality continuously.
Automate your receivables workflow with compliant, personalized voice outreach — reducing delinquency rates while freeing your agents for higher-value work.
About Nuvoxx
For over two decades, Nuvoxx Communications has been helping Canadian organizations modernize how they connect with customers. Based in Mississauga, Ontario, we've built a reputation for reliable, scalable hosted voice solutions that just work.
Our platform is purpose-built for mid-market and enterprise clients in healthcare, financial services, utilities, retail, and beyond — delivering the automation and self-service tools that reduce costs and improve every interaction.
Talk to Our TeamIndustry Solutions
Nuvoxx serves organizations of all sizes across sectors where reliable, automated voice communication is business-critical.
Voice Infrastructure
Nuvoxx delivers a platform-agnostic SIP layer that connects your CCaaS, AI voice platform, or contact centre to best-in-class carrier infrastructure — reducing cost, eliminating single points of failure, and keeping you in control.
Bring your own carrier to Genesys Cloud, Five9, NICE inContact, or Talkdesk. A fully managed SIP integration that bypasses proprietary carrier lock-in — with AWS Direct Connect links, TLS/SRTP encryption, and Somos-managed toll-free failover built in.
Replace expensive legacy PSTN lines with high-capacity SIP trunks backed by 6× upstream carrier connections in an active-to-active architecture. Real-time QoS dashboards, per-call MOS scoring, and financial SLA credits — not just promises.
Connect any AI voice or conversational platform to your existing contact centre stack with our platform-agnostic SIP bridge. High-fidelity audio, ultra-low latency, and redundant carrier paths ensure your AI investments perform reliably at scale.
From hosted IVR and cloud contact centre to BYOC SIP and AI voice integration — Nuvoxx delivers the full stack. Let's build something reliable together.