Improve customer experience, reduce costs and downtime by leveraging cloud based contact centre solutions such as IVR, SMS and cloud contact centre.
NuVoxx services a range of verticals where cloud-sourcing IVR, SMS and contact centre platform makes it easier for our clients to focus on their business. These include:
NuVoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us to reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior - they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are always responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Manager, Customer, Relations, Canadian Blood Services
We have been using the NuVoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at NuVoxx is committed to promptly resolving any reported technical issues and were available to provide both on-site training and support. I would recommend this service
Best Buy Canada Ltd.