Client Services Coordinator

Client Services Coordinator

NuVoxx is looking for a Client Services Coordinator to help us service our clients, as we continue to expand.

In this role, you will act as a liaison between our clients and internal, as well as external resources, to ensure NuVoxx delivers the highest level of service possible. The range of duties covers things like coordinating tasks and projects and ensuring invoices are paid on time; from participating in sales meetings,  through conducting training sessions for clients and helping script Interactive Voice Response applications. In essence – you will be the bridge and the link between our clients and us. If you are comfortable operating in a fast-paced environment, thrive on challenges and get an adrenaline rush from working under pressure, this job is for you.

Qualifications:

  • Desire to learn and grow in cloud-based telecommunications services vertical
  • Ability to function in fast paced service provider environment
  • Strong technical aptitude and ability to understand technical requirements
  • Ability to work independently and with minimum supervision
  • Ability to professionally interact with clients and build relationships
  • Attention to detail
  • 2 years comparable experience
  • University Degree or College Diploma

Responsibilities:

  • Interact with clients regarding existing projects and new project launches
  • Coordinate and gather information required for project launches and ongoing campaign management
  • Coordinate and manage project implementations
  • Evaluate program performance and provide recommendations for enhancements
  • Assist in Administrative functions, as needed
  • Update and produce marketing materials, as needed
  • Assist in business development efforts, as needed