Performance Metrics Programs
CSAT – Customer Satisfaction Surveys
With over 4 million interactions annually, our client needed a scalable and cost effective solution to conduct customer satisfaction (CSAT) surveys. The NuVoxx team put together a comprehensive automated IVR customer satisfaction survey solution to deliver the results our client needs. Learn more about CSAT…
Load Testing
You need to determine how changes to your call management infrastructure will affect customer engagement and satisfaction before you go live. Trusting that customers will tolerate degraded performance is a risky proposition, one that you can avoid with a properly planned and executed load test. Learn more about Load Testing…