Performance Metrics Programs

 CSAT – Customer Satisfaction Surveys

With over 4 million interactions annually, our client needed a scalable and cost effective solution to conduct customer satisfaction (CSAT) surveys. The NuVoxx team put together a comprehensive automated IVR customer satisfaction survey solution to deliver the results our client needs.          Learn more about CSAT…

Load Testing

You need to determine how  changes to your call management infrastructure will affect customer engagement and satisfaction before you go live. Trusting that customers will tolerate degraded performance is a risky proposition, one that you can avoid with a properly planned and executed load test.          Learn more about Load Testing…