Success Stories

Automated Reminders and Notifications

Reminders for a large video rental chain saves 90%

When a large international video rental chain came calling, the NuVoxx outbound call notification service saved over 90% of the cost associated with customer reminders.   >>Read the whole story…

Fraud detection with automated calling

NuVoxx delivers near real-time integrated solutions that reduces order cancellations, improves fraud management and increases the volume of shipped orders, which increases our client’ s overall revenue.   >>Read the whole story…

Large scale voice notification project

NuVoxx delivers on short notice, large volume customer voice broadcast for a third party verification company. After a 3 day notice (including the weekend), NuVoxx developed the campaign and subsequently placed 950,000 calls over a three week period – with variable messaging, answering machine detection and custom reporting.   >>Read the whole story…

Product recall emergency telephone notification

By using NuVoxx AutoAlert voice notification solution, the client was able to quickly and proactively reach out to a large customer base, notify their customers of the recall and by acting swiftly – mitigate potential harm.   >>Read the whole story…

CSAT (Customer Satisfaction Surveys)

CSAT (Customer Satisfaction Survey) for cable services provider

With over 4 million interactions annually, our client needed a scalable and cost effective solution to conduct customer satisfaction (CSAT) surveys. The NuVoxx team put together a comprehensive automated IVR customer satisfaction survey solution to deliver the results our client needs.   >>Read the whole story…

QEWD and QC (Queue Callback)

QEWD (Queue Estimated Wait Duration) and QC (Queue Callback) improves service level for a large international retailer, during seasonal call volume spike.   >>Read the whole story…