Customer Satisfaction Surveys (CSAT)

Automated Telephone Customer Satisfaction Surveys, also known as CSAT, are a cost effective way of gauging your customer satisfaction and keeping a pulse on your market. It is now easy to assess and quantify the impact of each interaction with a simple inbound or outbound post-interaction telephone survey.

How do your customers feel and think about your business?

Were they happy about the recent delivery of your goods or services?

And what will keep them coming back today… and tomorrow?

Now you don’t need to make a major investment to find out: Introducing NuVoxx on-demand telephone customer survey service designed to capture feedback from your customers and clients after every interaction.

On a pay-as-you-go basis, use CSAT Survey to:

Gather first hand feedback from customers—better identify areas of success and challenges in your business;
Improve customer retention—respond proactively to maximize long-term loyalty and minimize customer churn;
Flag dissatisfied customers—take immediate action to resolve serious complaints;
Track your organizations Net Promoter Score (NPS);
Improve performance management—compare/measure feedback on your different service teams;
Track your individual employees—receive specific data to identify both over performing and under-performing employees.

Sample Customer Satisfaction Surveys:

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Top Five Reasons to use NuVoxx CSAT Survey

1. Easy and affordable
No in-house technology or upfront investment required

2. Save significant time and money
Our automated voice service solution costs 75% less than traditional survey methods (live agent and direct mail)

3. Get more surveys for your money
Capture up to five times more responses than traditional methods

4. Get fast results
Get customer feedback via secure access to online reporting

5. Pay as you Go
Economical per-minute pricing based on 6 second intervals. No contracts or long-term commitments required.

How it Works

It’s so easy. Whether you want to capture a response after a phone call, product delivery or in-store purchase, we can set up a flexible system that works for your unique business needs.

From the technology and set-up through the scripting and reporting, NuVoxx handles it all – and your CSAT can be working in a few days. Businesses face no delays, no risks and no wasted costs – you only pay for those customers that are successfully surveyed.

Choose from Three Different Delivery Methods

1. Outbound CSAT Survey:
- Use this method to follow up on any or all service interactions with your customers

Calls are placed to any customer list you provide. Using touchtone responses such as “Press 1 for…”, your customers can respond to survey questions and have the option of leaving a voice message at the end—so you can hear how they feel. Touch-tone responses are coded for easy data analysis and reporting.

2. Inbound CSAT Survey:
- Use this method to reinforce your “service-oriented” focus

Your organization can publish its own toll-free customer survey number on your website and communication materials. Customers can call the number 24/7, at their convenience, and use touchtone responses to take the survey.

3. Transferred CSAT Survey:
- Use this method to get instant customer feedback following interactions with your contact center

Your customer calls your contact center for service. At the end of the call, they can be transferred to the CSAT Survey application. Once they complete the survey, they will also have the option of leaving a recorded voice message with additional comments—so you can hear how they feel.

NuVoxx provides your business with:
Robust IVR (integrated voice response) service technology
Professional scripting and recording of customer satisfaction surveys
Transcripts of recorded surveys for easy management review
Flexible pay as you go pricing – send as many or as few calls as you want!
Detailed online reporting with wav files attached
Easy set up in less than one week