CSAT Performance Metrics

Keep your customers coming back!

Right now, do you know if your customers

NuVoxx CSAT Customer Satisfaction Surveys

…were happy with the recent delivery of your goods and services?
…received appropriate help from your support team?
…were satisfied that your product met their expectations?
…and more

If you don’t know, how can you build trust and loyalty with your customers so they will continue doing business with you? The answer is simple -

Give them a voice!

 

NuVoxx On-demand Telephone Customer Satisfaction (CSAT) Survey Service

Capture valuable, first hand feedback from your customers and clients after every interaction to improve customer retention, maximize long-term loyalty and minimize customer churn. Use our affordable CSAT “pay as you go” service to :

  • Identify areas of success and challenges in your business.
  • Respond proactively to real time dissatisfied customer feedback and take immediate action to resolve serious complaints.
  • Track your organization’s Net Promoter Score (NPS).
  • Improve performance management by comparing and measuring feedback on different service teams.
  • Track and analyze specific data to recognize top performers and help under-performers succeed.

Top Five Reasons to use the NuVoxx CSAT Survey

  1. Easy and affordable, NuVoxx CSATcosts 75% less than traditional survey methods (live agent and direct mail) with no in-house technology or upfront investment.
  2. Save significant time and money using our NuVoxx automated voice service solution
  3. Get more surveys for your money and capture up to five times more responses than traditional methods.
  4. Get fast results and customer feedback via secure access to online reporting
  5. “Pay as you Go” is an economical per minute pricing based on 6 second intervals. No contracts or long term commitments needed.

Outbound CSAT Survey

Use this method to follow up on any or all service interactions with your customers. Calls are placed to any customer list you provide. Using touchtone responses such as “Press 1 for…”, your customers can respond to survey questions and have the option of leaving a voice message at the end and you can hear how they feel. Touch-tone responses are coded for easy data analysis and reporting. Requests for callout can be submitted in real time after the customer interaction or as a daily batch file.

Inbound CSAT Survey

Use this method to reinforce your “service-oriented” focus. Your organization can publish its own toll-free customer survey number on your website and communication materials. Customers can call the number 24/7 at their convenience and use touchtone responses to take the survey.

Transferred CSAT Survey

Use this method to get instant customer feedback following interactions with your contact center. Your customer calls your contact center for service. At the end of the call, they can be transferred to the CSAT Survey application. Once they complete the survey, they will also have the option of leaving a recorded voice message with additional comments first hand and to know how they feel.

CSAT

Customer Satisfaction Survey, Weekly CSAT by vendor

Customer Satisfaction Survey  Weekly CSAT by vendor

FCR

First Call  Resolution, Weekly first call resolution by vendor

First Call  Resolution Weekly first call resolution by vendor

 

NuVoxx provides full service support

•  Robust IVR (integrated voice response) service technology
•  Professional scripting and recording of customer satisfaction surveys
•  Transcripts of recorded surveys for easy management review
• Flexible pay as you go pricing – send as many or as few calls as you want!
•  Detailed online reporting with wav files attached
•  Easy set up in less than one week

Always know what your customers think and feel about your products and services.

Listen to a Customer Satisfaction Survey sample:

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To arrange your first “customer satisfaction survey” or for more information about NuVoxx Communications, contact us
Download the NuVoxx Customer Satisfaction Survey Solution PDF