ServicesAutomated Notifications

NuVoxx Automated Appointment and Payment Reminders

AutoAlert is a voice broadcasting notification system which allows you to send an automated telephone message to your customers, employees or staff. Some common applications include: service change notifications, appointment reminders, past due notifications, account alerts and other similar customer service alerts.

Automated Emergency Notifications

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Automated Reminder Notifications

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Automated Collection Notifications

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QEWD and QC (Queue Estimated Wait Duration and Queue Callback)

Utilizing Queue Estimated Wait Duration and Queue Callback gives customers the option to wait for an agent, or get a call back. Customers choosing the QC option will receive a callback when their spot in the queue comes up.   >>Get all the details…

Hosted IVR Services

Hosted IVR

NuVoxx cloud-based Hosted Interactive Voice Response (IVR) services enable you to realize all the benefits of having a front-end IVR to handle your incoming calls and enable customer self-service, without having to invest into expensive equipment, licenses and professional services.   >>Get all the details…

Hosted IVR Call Routing

One of the most frequently overlooked hosted IVR applications remains call routing. Hosted IVR service provider NuVoxx is especially well positioned to route calls because of inherent scalability, competency and redundancy, which are major advantages over an on-premise solution.   >>Get all the details…

Performance Metrics

 CSAT – Customer Satisfaction Surveys

Automated Telephone Customer Satisfaction Surveys, also known as CSAT, are a cost effective way of gauging your customer satisfaction and keeping a pulse on your market. It is now easy to assess and quantify the impact of each interaction with a simple inbound or outbound post-interaction telephone survey.   >>Get all the details…

Load Testing

Determine how changes in your environmet will affect customer engagement and satisfaction before you go live.   >>Get all the details…