Interactive Voice Response Hosted Services by NuVoxx Communications

What is IVR?

IVR stands for Interactive Voice Response and it is a term used to describe a set of technologies used to enable customers to interact via telephone. This interaction can be inbound or outbound and can be conducted using DTMF (touch tones) or speech recognition.          >>Read more about IVR…

What is Call Hairpinning?

Hairpinning, also known as bridging, involves routing calls through an on-premise PBX to an external number. For example to a contact center services provider. This approach usually ties up two voice lines for each transferred call and results in higher telecom, licensing and maintenance costs.         >>Read more about Hairpinning…

Why is hosted call routing better?

Hosted call routing or hosted auto-attendant is more efficient, cost effective, reliable and scalable compared to on-premise solutions.         >>Read more about Hosted Call Rounting…